In-person welcome
Someone meets your guests, shows them round and answers their questions.
- The property and its equipment explained
- House rules explained
- Late arrivals by arrangement
Check-in and keys in Lyon
Guests well welcomed, keys in safe hands.
In-person check-in or self check-in with a key box, check-out and a walk-through: we organise arrivals and departures so your guests feel expected, without you having to travel.
- In-person welcome
- Self check-in
- Key handling
- Late arrivals
In detail
What we take care of
From confirming the arrival time to the guest's departure.
Self check-in
To arrive at any hour: a key box or a smart lock, properly installed and checked.
- Advice on the right device
- Regular checks that it works
- A fallback if something goes wrong
Keys
Spare sets, key boxes, keys left with the caretaker: we always know where every key is.
- Keys labelled and stored
- Contact with the caretaker or building manager
- Handover to a tradesperson if needed
Check-out
At check-out, we collect the keys and walk through the property.
- Keys collected
- Walk-through
- Forgotten items and damage reported
The welcome book
Everything guests need to know to live in your property, written once and for all.
- Written with you
- Useful numbers and house rules
- Good addresses nearby
In practice
How an arrival works
- Before arrival
- The arrival time is confirmed and the key handover arranged.
- On arrival
- A welcome in person, or self check-in with clear instructions.
- During the stay
- A problem on site? Your guest knows who to call, and we can step in.
- At check-out
- Keys collected, walk-through, and cleaning straight after.
In a nutshell
We look after the property. Your guests reap the benefits.
For your property
- Cleaning and linen after every departure
- Condition checked, report sent
- Your keys in safe hands
- Small problems fixed without delay
For your guests
- A home ready the moment they arrive
- Fresh sheets and soft towels
- A welcome in person, if you wish
- Everything to feel at home from the first evening
Good to know
What you should know
In person or self check-in? A welcome reassures and lets someone explain the property; self check-in lets guests arrive when they like. Many owners combine the two. Our arrivals guide.
Your codes stay yours. No form on this site asks for your access codes. They are passed on when we start, in person or however you prefer.
Foreign guests. In a furnished tourist rental, guests of foreign nationality fill in an individual police form on arrival. The guide explains what the law requires.
Where and for whom. We work across Lyon, district by district, and in the neighbouring towns; for owners, with one property or a hundred, and for concierge companies looking for a team on the ground. Would you rather hand everything over, listings and bookings included? See full management.
Frequently asked questions
Your questions about this service.
What times can you welcome guests?
We agree the time slots with you in the quote, including early mornings, evenings and weekends. For very late arrivals, self check-in is often the best option.
What if the guest is late?
We try to reach them and agree a new time. If the delay is significant, we let you know.
Which device for self check-in?
A code key box or a smart lock, depending on your door and building. We advise you during the visit, then check regularly that everything works.
Free quote
Your quote in two minutes.
Four questions, then we visit your property, free of charge, within seventy-two hours. You receive your quote straight after.
A question?
Would you rather we called you?
Leave your number: a member of the team calls you back when it suits you. No commitment, and no need to describe everything.
Or call us directly : +33 7 56 91 80 97